Whether you are setting up a new project page, refining how your case studies read, or wondering which template fits a specific commission, this section points you in the right direction. Browse the topics below to find practical answers about structuring your visual narratives, managing client feedback, and keeping your archive organised.
When a client deliverable is due, you should not be waiting on a ticket queue. Our support team works directly with the people who build and maintain the portfolio platform, so questions about case study layouts, image handling, or project archives get answered by someone who knows the system.
For detailed questions about portfolio structure, template customization, or client feedback integration, write to us with your project context. We usually reply within one business day.
info@imecnt.comIf you are mid-commission and need a quick answer about exporting a case study or adjusting a timeline view, call us on weekdays between 9:00 and 17:00.
+27 34 442 7890Urgent issues related to a live client presentation are prioritized. Standard requests about account settings, archive organization, or template tweaks are handled within two business days.
SLA: 1–2 business days
Before reaching out, check the help section for guides on portfolio setup, client sharing, and process documentation.
Straight answers about how IMECNT handles your portfolio, what you can expect during setup, and how to get the most out of your profile. If something is not covered here, the support page has more detail.
No. IMECNT is built for anyone who wants to present creative work in a structured way. Whether you are finishing your first client commission or you have a decade of projects behind you, the templates work the same way. The main requirement is that you have work you want to show and a willingness to document how it was made.
For a single commission, most people spend between one and two hours. That includes uploading final images, writing a short brief, and adding a few notes about your process. The before-and-after template and the material exploration layout are designed to reduce the amount of writing you need to do. You can always start with a rough draft and refine it later.
You can, but you should be careful about what you reveal. Many creatives publish a project after the client has signed off, or they crop details that are not public yet. If you are unsure, show the final result without the intermediate steps. The case study format works fine with just a final image and a short description of the brief.
Group your personal work by theme or by the technique you explored, not by date. That way a visitor who likes your use of negative space can find similar experiments quickly. You can also mark certain pieces as drafts or works in progress, which keeps the archive honest without cluttering your main portfolio.
You decide how much of the conversation to include. Some people add a short quote from the client at the end of the project. Others summarize the key revisions they made after the first review. The goal is to show that you can take direction and improve your work, not to publish every email exchange.
You can reach the support team directly through the contact page, or check the help section for guides on common tasks like updating your timeline or changing your featured projects. Most questions are answered within one business day.
Care pages tend to pile up with generic advice. This one is different. It walks you through the practical side of presenting your work, handling client feedback, and keeping your archive honest. If you are unsure where to start, this is the place.
Most creatives underestimate what they have done. Before building a new case study, go through past commissions and pick three that show different problems. One where the brief was vague, one with a tight deadline, and one where the client changed direction midway. Those three will carry your portfolio further than ten similar projects.
A final image tells a client what you made. A process note tells them how you think. When you write up a project, include the moment you chose one direction over another, the tool that saved you time, and the feedback that actually changed the outcome. That is the material that builds trust.
Client work pays the bills, but personal projects define your voice. Set aside one afternoon a month to shoot, sketch, or experiment without a brief. Even if it never becomes a paid commission, it gives potential clients a clearer sense of what you care about and how you see the world.
If you have a specific question about structuring a case study, organizing an archive, or preparing a portfolio for a particular type of client, send a short note. Describe the project and where you feel stuck. A quick conversation often clears more than a week of guessing.